Privacy Policy

Last updated: December 2023

Personal Information

When you make a reservation or use our services at Vortex Forge Zyrath Hotel, we may collect:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for check-in
• Preferences and special requests
• Communication records with our staff

Automatically Collected Information

• Website usage data and analytics
• IP addresses and device information
• Cookies and tracking technologies
• Location data when using our mobile services

We use your personal information to:

• Process reservations and provide hotel services
• Communicate about your stay and our facilities
• Enhance your experience at our Industrial Fitness Center, Forge Wellness Spa, and other facilities
• Send promotional offers and updates (with your consent)
• Comply with legal requirements and security purposes
• Improve our services and website functionality

We may share your information with:

• Service Providers: Third-party vendors who assist with reservations, payments, and hotel operations
• Business Partners: Trusted partners for enhanced services like our Vortex Fine Dining Restaurant
• Legal Compliance: When required by law or to protect our rights and safety
• Corporate Transactions: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security audits and updates
• Access controls and employee training
• PCI DSS compliance for payment processing

You have the right to:

• Access: Request information about the personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request a copy of your data in a structured format

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can manage cookie preferences through your browser settings.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

As a Canadian hotel, your information may be processed and stored in Canada. We ensure appropriate safeguards are in place for any international data transfers.

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Reservation data is typically retained for 7 years for accounting and legal purposes.

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice. Please review this policy regularly for updates.